Email & Spam
All our web site hosting packages offer email addresses. As well we have an add-on spam mail filter if you find that spam is becoming a nuisance to you.
If you are on our hosting packages, you can access your email addresses through a web mail site on a web site browser (i.e. Internet Explorer, Firefox) or through software on your computer (i.e. Microsoft Outlook, Outlook Express). Our hosting service comes with SmarterMail as our web mail service.
Below you will find instructions and some tips for email setup on Outlook or Outlook Express and spam mail configuration.
Who To Contact?
Webmail/Smartermail Email Issues
If you experience issues with your email addresses when using SmarterMail please contact support@platypidesigns.ca or 519 823 9456 ext 104.
Outlook/Outlook Express Email Issues
We are proud to have partnered with a computer technology support company, Just Fix It (JFI), to help you get the technical support you need to get your emails working properly through these and other email software programs.
Click to view a pdf with more details about Platypi and Just Fix It's partnership.
Platypi Designs has arranged a discount with JFI for all their clients. If you would like to receive this discount please follow the steps below.
- Contact Kris Shoemaker from Just Fix It to setup an account at 1 866 349 8447 ext 610 (Client Services)
- Receive instructions on how to contact JFI's helpdesk team for IT support assistance.
Once you have your account and when you experience issues with your emails in these programs, please contact Just Fix It at 1 866 349 8447 ext 1 or email help@justfixit.com as their team is more experienced in trouble shooting individual computer software, hardware and firewall settings and will get you up and running quickly.